By Murthi S.
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1999), S. 22. Siehe zur Abgrenzung konventioneller Dienstleistungen und WiDl über Integrations- und Immaterialitätsgrad sowie über Interaktions- und Individualisierungsgrad Engelhardt u. a. (1992), S. 35 ff. und Meffert/Bruhn (2009), S. 21 ff. und 37 ff. 116 Vgl. Fitzgerald u. a. (1991), S. 12. 117 Quelle: Fitzgerald u. a. (1991), S. 12. 118 Vgl. Fitzgerald u. a. (1991), S. 12. 119 Aufgrund langfristig angelegter Aufträge und Interaktionen erwirbt der Anbieter sehr intime Kenntnisse über den Geschäftskunden.
2000), S. 169, zum Begriff des Professional, Knowledge Worker und Wissensarbeiter, siehe Kap. 1. 1 (Professionelle Kompetenz). 71 Vgl. Kubr (2002), S. 54, Løwendahl (2005), S. 22 ff. und Strambach (2010), S. 173. Konstitutive Merkmale wissensintensiver Dienstleister 15 Trotz vieler Gemeinsamkeiten der WiD bestehen auch Unterschiede. 72 WiD sind mit unterschiedlichen Markteintrittsbarrieren konfrontiert73 und setzen verschiedene Vergütungs-74 und Vertriebsformen75 ein. WiD gehören unterschiedlichen Größenklassen an.
Kleinaltenkamp (2001), S. 32. 103 Meffert/Bruhn (2009), S. 19. 2 Potenzialperspektive: Wissens- und Personalintensität Die Potenziale sind durch eine hohe Wissensintensität auf personeller, kollektiver und organisationaler Ebene gekennzeichnet. ”104 Maister beschreibt die Relevanz von Wissen und Fähigkeiten der Wissensarbeiter wie folgt: “Professionals get paid for their time, but that is not what we sell. 109 Im Gegensatz dazu sind Mass-Services110 kapitalintensiv, weil kostenintensive Anlagen, Gebäude und Technologien dominierend sind.
Preventive Risk Management for Software Projects by Murthi S.
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