By David Barnes and Matthew Hinton (Auth.)
ISBN-10: 1856175251
ISBN-13: 9781856175258
To take part totally within the new global of e-business, corporations need to make major monetary investments. How then, may still they evaluation e-business funding proposals and visual display unit the ensuing functionality in their online enterprise operations? To what quantity are conventional functionality size structures healthy for a global the place clicks no longer bricks confirm company good fortune? This CIMA document describes learn investigating how businesses were adapting their functionality dimension structures for e-business. The examine aimed to spot the good points and advantages of an efficient e-business functionality size procedure by means of learning twelve agencies that experience had a few luck in constructing functionality size platforms compatible for the online atmosphere.
* in response to 4 years of case research study inlcuding interviews with 12 managers
* deals a particular view of e-business in measuring the functionality of a business
* options are made in keeping with the findings from go case research
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Additional info for The Benefits of e-Business Performance Measurement Systems. A report for CIMA – the Chartered Institute of Management Accountants
Example text
There appears to be no sectoral pattern to the relationship between traditional and e-metrics. The Benefits of e-business Performance Measurement Systems with performance metrics derived from the Balanced Scorecard or similar underpinning framework. As such it would appear all the case organisations have something of an ad hoc approach to e-business performance metrics. Neither is there much evidence of “balance” between the different metrics in use. It is generally possible to discern some aspect of performance measurement that provides the predominant focus within the organisations.
2003) “An analysis of e-business adoption and its impact on business performance”, Journal of the Academy of Marketing Science, Vol. 31, No. 4, pp. K. , Parasuraman, A. and Malhotra, A. (2000) “A conceptual framework for understanding e-service quality: implications for future research and managerial practice”, Marketing Science Institute Report, No.
With respect to capital investments, the bank uses a net present value (NPV) approach to assess its e-business investment proposals. It also uses NPV in post-investment appraisal to compare actual against budget. Wealth Bank benchmarks against its competitors in the private wealth management and banking sector in measuring the performance of its business processes are used in e-business. Currently, it measures customer performance in e-business through the quantitative measurement of clicks on its website.
The Benefits of e-Business Performance Measurement Systems. A report for CIMA – the Chartered Institute of Management Accountants by David Barnes and Matthew Hinton (Auth.)
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