By Jia Liu (Auth.)
ISBN-10: 1843343096
ISBN-13: 9781843343097
This e-book outlines and evaluates the electronic reference prone in libraries around the globe. The paintings is predicated on a global collaborative undertaking among teams from German and chinese language associations, in which electronic reference prone supplied by means of approximately two hundred libraries worldwide have been evaluated. The ebook additionally examines the explanations for the ensuing adjustments; it additionally includes extra common proposals and views on electronic reference services.
- An foreign, evaluative method is taken
- Includes distinctive details - which hasn't ever earlier than being accumulated and evaluated
- Includes a quick creation to the fundamental wisdom and improvement within the box of electronic reference carrier within the library
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Extra resources for The Evaluation of Worldwide Digital Reference Services in Libraries
Example text
In early chat reference, simple instant messaging software and locally developed open source software were employed. A major turning point in chat reference occurred with the adaptation of web-based contact centre software, which could fulfil almost all of the needs during a chat session, including co-browsing, patron queuing, tracking usage and so on. 3 Features and needs of the chat reference service Feature and need Co-browsing Real-time approach To share licensed resources to identified patrons remotely Queuing Proxy servers To form patron queues for an available resource based on some priority measure Queues for ‘waiting rooms’ Screen sharing 32 To manipulate user resources at the desktop level Expert routing Applet installation To send a question to the right expert based on certain criteria User evaporation Creating different queues To identify when a session was ended by patron choice rather than wondering if there is a technical problem, or if the user is simply taking a long time to respond Having the patron affirmatively close a session (normally by hitting a button) Basics about digital reference services cooperative environment.
W. Collins and A. S. Kasowitz (eds) (2000) Digital Reference Service in the New Millennium: Planning, Management and Evaluation, New York: Neal-Schuman. Chan, D. ppt (accessed 4 April 2006). Lankes, R. D. (2002) ‘The digital reference fallacy’, in: B. ) Digital Reference Services, Binghamton, NY: The Haworth Press, pp. 35–44. Chan, op. cit. MARS Digital Reference Guidelines Ad Hoc Committee, Reference and User Services Association, op. cit. Stacy-Bates, K. (2002) ‘E-mail reference responses from academic ARL libraries: an unobtrusive study’, Reference and User Services Quarterly 43(1): 59–70.
As the five library laws stipulate, everybody should have access to the library service. Variety of digital reference service The library is not the only institution that provides digital reference services. Other kinds of institutions such as museums, archives, art galleries, government agencies and information consultants also conduct reference service on the internet. Some of these services are free, while some are available for a fee. For instance, under the name of ‘Ask Joan of Art’, the Smithsonian American Art Museum provides an e-mail based reference service to its patrons, to support their use of the print and electronic reference resources.
The Evaluation of Worldwide Digital Reference Services in Libraries by Jia Liu (Auth.)
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