By Johannes Rüegg-Stürm
ISBN-10: 0230505163
ISBN-13: 9780230505162
ISBN-10: 1403936315
ISBN-13: 9781403936318
First released in German, this ebook begins from the basis that managers' knowing and theories of corporations confirm how they choose to act. It for that reason scrutinizes management's easy initiatives, and examines an important recommendations of administration technology, prompting questions for a company's "health check". The administration projects and medical recommendations are provided at the foundation of an built-in framework which permits the reader to simply realize their interdependencies and interlinkages.
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Extra info for The New St. Gallen Management Model: Basic Categories of an Integrated Management
Sample text
Thus, the stakeholders mentioned in the illustration might need to be redefined according to their context so that in Switzerland, for example, the stakeholder ‘government’ needs to be broken down into the federal, cantonal, and municipal level, while the stakeholder ‘public’ can be divided into neighbours, individual environmental organisations, and so on. Thirdly, the reasoning for this choice can arise either from a strategic stakeholder value approach, or from an ethically critical stakeholder approach (cf.
In a firm, a shared sense of purpose fulfils several important functions related to creating a healthy social environment, successful cooperation and economic success:22 • No company can ever ensure that every detail is clearly and completely governed by strategic and structural stipulations. On the contrary, in a dynamic environment this would cause companies to jam immediately and spell their certain end. People must, therefore, be able to interpret rules with a degree of flexibility and, remaining within the business activity as a whole, also act within a ‘deregulated’ sphere.
This means grouping (the process of) work logically for maximum customer benefit. g. at the initial contact with the sales representative, as 52 The New St. g. at the delivery of the goods, at the customer’s payment of the bill or at any after-sales support services. 2 Elements of a process We consider a process as a series (or a system) of activities, which should be accomplished in a more or less standard preset sequence (activity chain), and where this accomplishment can be radically facilitated by employing information systems.
The New St. Gallen Management Model: Basic Categories of an Integrated Management by Johannes Rüegg-Stürm
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