By Kathy Baxter
ISBN-10: 1558609350
ISBN-13: 9781558609358
Giving one star... in keeping with studying the opposite reviewers rigorously i a great deal imagine they're written through an identical individual or staff to advertise the publication. the writting sort is way to related.
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Extra info for Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques (Interactive Technologies)
Example text
Stage 4: Release The last stage is when your product is released to the public or customer, or within your organization. This stage often blends both user requirements activities with empirical measurement. In software environments, formal usability tests are typically executed on the live code. In addition, requirements collection for the next product release often begins at stage 4, to gauge users’ feedback on the product that has been released in the real world. Some stage 4 activities include: ■ Usability testing ■ Surveys or interviews to gain feedback on released code ■ Site visits to see the product being used in its environment.
Iterative Design The final principle recommends that requirements are collected and the product is designed, modified, and tested repeatedly. You do not go through the development cycle once; you continue to iterate and fine-tune with each cycle until you get it right. No one gets all the information the first time, no matter how expertly you execute each usability activity. 1 illustrates the ideal product lifecycle with these UCD processes incorporated. The key elements of “an early focus on users,” “empirical measurement of usage,” and “iterative design” are all incorporated.
If anything, we have improved relationships between customers and our product development teams because we understand many of the requests customers have been making. Customers may not understand the true cause of their difficulties and have made requests that do not adequately address their problems. The product team may be responsive in making the requested changes; but if the root cause is not understood, more damage can be done to the product. If customers perceive that the product development or sales team is not meeting their needs, this will lead to unhappy customers and frustrated developers or sales people.
Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques (Interactive Technologies) by Kathy Baxter
by Donald
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