By Henry C. Lucas
ISBN-10: 0071169679
ISBN-13: 9780071169677
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Example text
Technology as a pervasive part of the work environment. From the largest corporations to the smallest business, we find technology is used to reduce labor, improve quality, provide better customer service, or change the way the firm operates. Factories use technology to design parts and control pro duction. The small auto-repair shop uses a packaged personal computer sys tem to prepare work orders and bills for its customers. The body shop uses a computer-controlled machine with lasers to take measurements so it can check the alignment of automobile suspensions, frames, and bodies.
6. You will face a number of challenges managing the technology and seeing that the firm obtains a return from its investments in IT. In all of these efforts, you will be using technology to bring change to the organization, its employees, customers, suppliers, and marketplace. IMPLICATIONS FOR MANAGEMENT Networking has added a variety of new ways to communicate electronically. Infor mation technology today provides computational and communications capabilities that were inconceivable a decade ago.
In general, different types of decisions require different kinds of information and providing inappropriate information is one common failing of information systems. (See Table 2-1 . ) Operational control decisions are characterized by his torical information. Usually the results are expected and the source of the informa tion is the internal operations of the organization. The data-for example, produc tion control data, inventory status, or accounts receivable balances-must be detailed. Because operational control decisions involve day-to-day operations of the firm, information often must correspond closely to real time.
Information technology for managers by Henry C. Lucas
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