By Patricia A. Robinson
ISBN-10: 1420069845
ISBN-13: 9781420069846
ISBN-10: 1420069861
ISBN-13: 9781420069860
Twenty-five years in the past, what number of people have been puzzling over the web every day? you can now locate every little thing, together with technical and guideline manuals, on-line. yet a few issues by no means switch. clients nonetheless want directions and warnings to lead them within the secure and correct use of goods. stable layout, transparent directions and warnings, placement of pics, all of the conventional components carry actual no matter if designing for print or on-line fabrics. And technical writers nonetheless desire these most useful commodities—time and information—to do their jobs good. one other consistent, Writing and Designing Manuals and Warnings, now in its fourth version, deals real-world counsel in accordance with real-world information for the improvement of product documentation.
See What’s New within the Fourth Edition:
- New association to explain the foundations of handbook and caution development
- Coverage of the electronic revolution and the worldwide marketplace
- Expanded part on product protection and warnings
- Information on foreign criteria for warnings
Backed via examine and Collective Experience
Drawn from the collective event of thousands of technical writers, picture artists, and product protection engineers, in addition to the author’s approximately 30 years of expertise assisting businesses enhance directions and warnings, this how-to booklet covers each point of constructing cutting-edge product manuals and safeguard warnings. packed with examples that express how solid manuals and powerful warnings can upload worth on your company’s items and construct repeat company, whereas even as decreasing legal responsibility publicity, the textual content demonstrates easy methods to create manuals that supply items a aggressive facet and increase purchaser pride. Solidly grounded in examine, yet no longer a stuffy educational treatise, this down-to-earth, sensible booklet is a survival consultant for writers within the genuine global of brief time cut-off dates and tight budgets.
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Additional info for Writing and Designing Manuals and Warnings 4e
Example text
Is it really? Why? Can we really know our audience? Or is today’s manual audience too diverse to get any kind of handle on it? How can we begin to identify our users—where do we find them? And what should we ask them when we do find them? This chapter explores all these questions, and also takes a look at what the research tells us about who reads a manual. Let’s begin with the fundamental question that from time to time plagues every technical writer: Will anyone actually ever read all this material I’m sweating bullets to write?
The pace of change is furiously fast and ever-increasing. If you think about the amount of change today’s 65-year-old has experienced and compare it with the amount of change experienced by a 65-year-old just a couple of hundred years ago, it’s simply staggering. When today’s 65-year-old was born, • • • • Television had barely been invented. The plastics industry was in its infancy. Photocopiers did not exist. Computers, Web pages, and e-mail did not exist. 18 Writing and Designing Manuals and Warnings 4e • Calculators did not exist—although adding machines did.
Now the majority do. S. companies are actually made overseas. The global economy, as we shall see, presents many challenges to manual writers, particularly in the area of translation and safety warnings. One that is often overlooked is the challenge of taking into account variations in experience, practice, and access that different cultures and disparate geographies present. In the United States, for example, we assume that everyone either knows how to drive a car or (at least) regularly rides in one; however, that would not be a safe assumption if you are writing a manual to be used in Bangladesh or Ethiopia, where many people use the bicycle as their primary form of transportation.
Writing and Designing Manuals and Warnings 4e by Patricia A. Robinson
by Ronald
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